Frequently Asked Questions


Technical Requirements

  • Computer Platform: This training website and all course materials are accessible from most connected devices capable of accessing the internet, including most computers, tablets, and mobile devices. The optimum user experience is likely to be had via computer.
  • Web Browser: This training website and all course materials are supported by most modern web browsers. Where individual user discretion is allowed, Google Chrome is the preferred web browser for providing the greatest user experience.
  • Additional Applications: Course Certificates as well as some training materials are provided in PDF format and require access to Adobe Reader or a web browser or other application capable of opening PDF documents.

Pop-Up Windows

  • The training modules in our courses open up in a pop-up window or new browser window. Be sure to disable any pop-up blocking on your web browser prior to beginning your training.
  • Helpful Tip: Maximize the module pop-up window to fill your monitor's full screen for increased size and readability.
  • Note: Only one module pop-up window may be open at a time. Close module pop-up windows by either clicking the "x" out button on the pop-up browser window, or by clicking the "exit" button on the course module's main menu.

How to Sign Up

If this is your first time taking a course, you can access courses by following this registration process:

  • Sign Up: If this is your first time using this website, you will need to register. Register using the "Signup" link in the top right of the website.
  • Confirm Your Email Address: Once you sign up, a confirmation email will be sent to the email address you entered. Follow the instruction in the email to confirm your email address and activate your account. Once you confirm your email address you will be automatically logged into the website and be directed to your dashboard page.
    • If you don't see the confirmation email in your inbox, be sure to check your junk or spam folder. You may need to set up your email client to allow (whitelist) emails from the following domains: talentlms.com
    • If you are unable to find your confirmation email, please use the instructions in the technical support section below to contact us.
  • Log In: If you have previously registered, you will need to log in using the "Login" link in the top right of the website.
  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.

Taking a Course

Once you are logged in, follow the simple steps below to begin taking a course.

  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.
  • Opening a Pop-Up Window: Selecting the "Click to Start" or "Click to Resume" button will open that module of the course in a pop-up window. Close module pop-up windows by either clicking the "x" out button on the pop-up browser window, or by clicking the "exit" button on the course module's main menu.
  • Returning to the Course page: After you have closed any open pop-up window, click the course name in the top left corner to return to the course page.

Account Management

  • "My" Center: You can manage your account, including updating your email address, password and more by accessing the "My" Center dropdown menu. The menu appears when you hover or click on your name near the top right of the screen. Be aware that you must be logged in to access the "My" Center dropdown.
  • Dashbooard: Access your personal user dashboard by clicking the NTLC logo in the top left of the screen. Be aware that you must be logged in to access your user dashboard.

Certificates

Certificates are awarded to learners who complete a training course. As you complete a unit of the course as listed in the "Content" section of the respective course's page, you will see a green checkmark indicating that that module has been successfully completed. Upon successful completion of all course requirements, which depending on the requirements for the course, may include viewing of slides, completion of modules and/or quizzes, or the submission of assignments, you will be immediately notified via a "pop-up alert" that you have successfully completed the course and have earned a certificate. You will be able to download and print your PDF certificate. Additionally, each certificate you earn will always be accessible from your "My certifications" page.


Technical Support

If you're unable to find an answer to your question in the FAQs above, don’t hesitate to contact us via email at elearning@ncsc.org. Help Desk personnel are available to answer your questions Monday through Friday, 8:30 a.m. through 5:00 p.m. ET. Technical support questions will be responded to within 24 hours. Holiday schedules vary.

Additional Questions
For questions related to course content and certification, please contact Joanne E. Thomka, Director, National Traffic Law Center, at jthomka@ndaajustice.org.